Want To Make More Money? Read On!
Money success, How to be successful with money,
How to make more money.
If you're really serious about wanting to improve your job, drive your
career, and make more money, the solution lies entirely with you. Five steps
on how to get ahead are enclosed.
How often have you heard friends or coworkers complain about their jobs,
saying they're bored, they never get promoted, they aren't making enough
money? Maybe you're one of those complainers yourself.
If you are, and you aren't doing anything to improve the situation, it
will never get better. In fact, chances are good that it will get worse. If
you're really serious about wanting to improve your job, drive your career,
and make more money, the solution lies entirely with you. You are in
control. Once you realize that, you can take the necessary steps to get
ahead, feel challenged, and be rewarded for your efforts.
Here are five suggestions to get you started. Educate yourself. The most
important thing you can do is to get additional training. Read everything
you can get your hands on in an effort to learn everything you can about the
company, the industry, and how to provide the best customer service
possible—to your customers and your coworkers.
Invest $15 to $20 a month on customer service books and audio programs to
learn everything from how to empower yourself to how to handle customer
complaints. I started studying on my own when I was 23 and, by the time I
was 30, I had a net worth of $1 million.
Ive said this thousands of times over the years and Ill repeat it again
here because it is so true: Educating yourself is the best investment you
can make. Many companies offer tuition reimbursement programs. Use those
programs to expand your knowledge—and your horizons. Also, enroll in every
seminar and workshop your company or industry offers. It will not only
provide you valuable information, it will let others in the company know
that you are serious about your career and what you can do to drive the
company's business.
Focus on customer service. While technical knowledge and skills that are
specific to your business are critical, too many people ignore a critical
element in the success equation: customer service. Customer service means
doing whatever you can to take care of the customer. It means greeting
customers by name and with a smile. It means being knowledgeable about your
company's products and services so that you can help customers make informed
decisions. It means listening—really listening—to what the customer has
to say so that you can better meet his needs. It means going out of your way
to ensure that the customers experience—with you and your company—is a
good one.
Often, people look at customer service as servitude rather than as a
powerful tool in ensuring the customers will return to the company time and
time again, bringing their money with them. The more service you provide to
customers, the more they will buy, and the more you will be noticed. The
payoff will be great.
Develop a positive attitude. Your attitude determines not only how you
feel about yourself, but how others feel about you. No one enjoys working
with someone who is negative, complaining, and doesn't carry his own weight.
Developing a positive attitude involves developing a good self-image. Give
yourself pep talks on the drive to work and pat yourself on the back on the
drive home for the many things you did well that day. Don't dwell on the
things that went wrong.
Don't compare yourself to others. The only meaningful comparison is
between what you are today and what you can become tomorrow. Learn to handle
complaints. Many people immediately get defensive when faced with an angry
customer. Instead, listen to what the customer has to say, ask questions to
clarify details, apologize for the error, ask the customer what she feels
should be done to correct the problem, and then do whatever you can to
correct it—and do so as quickly as you can.
Empower yourself. Recognize that you have the power within yourself to
change yourself—and your life. If you are going to be creative and
productive, you must be empowered. Empowerment means taking risks. On the
job that might mean taking steps to solve a customers problem without first
getting permission from your supervisor. While taking such action will
result in a happy customer, it can also result in an unhappy supervisor. But
remember: Its often easier to ask for forgiveness after you take action than
it is to take no action at all, especially if you can point out how
satisfied the customer was with that action.
Work smart. Manage your time. Get organized. Execute tasks based on
priorities. When you prioritize, you think ahead. You work on the roots of
problems. You work on activities that prevent problems so there will be
fewer problems to solve. Don't procrastinate.
Do the most important or difficult task first. Make small decisions
promptly. Group related and similar activities and do them at the same time.
Your success is much too important to be left to the decisions of others.
Take control of your career. The greatest limitations you face in getting
ahead in your career are self-imposed. Visualize yourself as successful. Get
the training and develop the attitude that will drive that success. And,
when you have a bad day and want to blame someone, look in the mirror. The
face looking back at you belongs to the person responsible for your life and
your career.
John Tschohl is an international service strategist and speaker who were
featured in USA Today's June 27 cover story on service recovery. Described
by Time and Entrepreneur magazines as a customer service guru, he has
written several books on customer service, including Ca$hing In: Make More
Money, Get a Promotion, Love Your Job; e-Service, Achieving Excellence
Through Customer Service, and The Customer is Boss His bimonthly strategic
newsletter is available online at no charge.
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